Shipping · Return Policy
• Shipped by: K-packet
• Shipping fee : The cost to ship internationally varies and depends on the weight, size and destination of the shipment. You can check the shipping cost by selecting the shipping country on the product page.
(Please select the correct shipping country because it will be delivered to the selected shipping country and the shipping cost will be charged correctly.)
• Shipment date : Orders until AM 06:00 on Monday(UTC) – Tuesday delivery
Orders until AM 06:00 on Thursday(UTC) - Friday delivery
• Shipping time: shipped in 3-12 business days on average from the start of delivery. But Please be aware that the shipping time may vary depending on shipping destination, shipping volume.
• If you purchased many products, the arrival date of your order may vary due to separately packed in several packages.
• Customer will be responsible for any customs fee, taxes and other expenses which may incur depending on your country’s regulation. Please contact your local post office or customs or post office of the country you live in for more details.
• Please check the items prohibited or restricted from shipping for each country before placing your order.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• If 7 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange.
• Returns/Exchanges are not allowed for the following reasons:
- Goods damaged or destroyed by the user
- Loss of product value due to damaged packing (e.g Items with tags/labels removed)
- Decrease of product value due to noticeable wear and tear or partial use
- Open or tampered packaging of goods that can be reproduced
- Decrease of product value caused by difficulties in reselling the product due to the passage of time
- Customized items
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and cost will be paid by original method of payment, within a certain amount of days.
• We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please contact us at email@example.com
• Defective items may only be exchanged within 7 days of receipt. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the item that may help us understand the potential defect.
• In the event that an item is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the item as needed. If we determine that repair or replacement of a defective product is not practical, we will provide a refund. (Only if the reason for the return is our error, the return fee will not be charged.)
• Depending on where you live, the time it may take for your repaired/replacement item to reach you may vary.
• Cancellations and changes to the shipping address can only be processed before "preparing for shipping" status, and can be requested through “My Page.”
• If the item has been shipped out, a cancellation request cannot be processed so a refund or exchange request should be made after receiving the applicable item.
• In the event any items are returned to us due to reasons attributable to you such as the incorrect shipping address, unavailability of the recipient or failure to pay applicable duties, you may cancel the order and request a refund. In such case, applicable shipping and/or return costs and expenses will not be refunded.
• In the event the applicable item is lost due to reasons attributable to you, the applicable order cannot be cancelled and a refund cannot be requested.
• Your cancellation cannot be reverted.
• Please provide the information (order number, orderer's name, product name and quantity) on the item you wish to cancel to : firstname.lastname@example.org
• Please contact our Customer Center through Q&A in Funnyeve Store homepage.